Return Instructions

 
 

Diabetic Strips
Meters
Lancets
Lancing Devices
Accu-Chek Devices
ProCare Devices
Combo Packs
Accessories
Control Solutions

Return Instructions

Follow these steps to ensure quick processing when you need to return a product.

  • All returns must be sent back in the original packaging.  We can only accept returns on unopened, full quantity test strips due to health regulations.
  • We will gladly accept returns on products if you are not 100% satisfied.
  • Items must be returned within 30 days of receipt.
  • If your order was damaged during shipping, just call our customer service department and we will get replacements out right away!
  • We will work to ensure timely processing of all returns. Please allow 5 business days for all replacement products to be shipped and 7 days for refunds to be issued.